Technical portfolio hub • resume snapshot • project case studies
Joe Wisto
I build clean systems, robust automation, and meaningful insights.
I turn operational friction into systems that make work clearer, faster, and easier to trust, combining technical depth with the perspective to understand what people actually need.
Professional profile
What I bring
I work where operational complexity meets technical execution - turning unclear needs, fragmented data, and repetitive work into dependable systems, useful automation, and decision-ready insights. My approach combines hands-on technical building, practical business context, careful validation, and clear design.
Weapons of choice Technical toolkit
Tools & Skills
SQL
BigQuery
Python
Looker
Tableau
Excel / Google Sheets
JavaScript
HTML/CSS
ETL
Data QA
KPI Design
Automation
VS Code
APIs
GitHub
Experience
Career timeline
Independent Technical Services, Projects & Career Development
Sep 2024 – PresentContract work, portfolio systems, and applied technical development
- Delivered contract-based web and workflow solutions, including a Cloudflare-hosted publishing system connected to Google Sheets, Forms, Drive, and Apps Script.
- Built maintainable content workflows that allow nontechnical users to publish updates, manage images and structured data, and collect submissions without ongoing developer support.
- Developed additional applied projects across public-data analytics, workflow automation, interactive data storytelling, and Python-based media tooling.
- Built this portfolio as a technical hub for case studies, project documentation, and demonstrations of systems thinking, automation, and data quality practices.
- Continued strengthening SQL, Python, BI/dashboarding, Apps Script, Cloudflare, front-end development, and data QA through both client delivery and independent project work.
Manager of Reporting & Analytics
Jan 2022 – Sep 2024IntouchCX
- Led reporting and analytics operations across 27 client programs, supporting KPI visibility, executive reporting, and operational decision-making.
- Managed 14 analysts and 2 supervisors while standardizing reporting practices, definitions, delivery cadences, and quality expectations.
- Helped migrate reporting workflows into BigQuery-backed structures and automation routines, reducing manual reporting effort by roughly 40%.
- Partnered with stakeholders to translate ambiguous operational questions into dashboards, datasets, validation checks, and repeatable reporting systems.
Assistant Manager of Operations Support
Jul 2020 – Jan 2022IntouchCX
- Oversaw support workflows spanning reporting, real-time operations, staffing visibility, and performance monitoring.
- Built and refined operational trackers, escalation views, and reporting processes used by frontline and leadership teams.
- Improved consistency in how teams captured, validated, and communicated performance data.
Reporting / Real-Time / Workforce Analyst
Aug 2019 – Jul 2020IntouchCX
- Produced operational reporting, queue monitoring, and workforce insights for contact center performance management.
- Developed spreadsheet-driven reporting tools and repeatable workflows to reduce ad hoc effort and improve visibility.
Supervisor → Customer Service Representative
Nov 2017 – Aug 2019IntouchCX
Advanced from frontline support into people leadership, performance coaching, escalation handling, and operational execution.
I.T. In-House / Field Technician
Dec 2013 – Nov 2017Bashas’ Inc.
Supported technical troubleshooting, field issue resolution, internal systems, hardware, and user-facing technical support.
Selected builds
Project showcase
A curated set of portfolio case studies rendered from project data. Explore the full projects hub for deeper writeups.
Loading project cards…
How I work
Practical systems, built with intent
- Clarify the real problem before choosing the tool.
- Automate repeatable work without hiding how it functions.
- Validate the details that decisions depend on.
- Design outputs for the people who will actually use them.
Education
Education
National Guard’s Arizona Project Challenge Military Academy - Diploma, 2010
Get in touch
Have a role, project, or messy workflow to untangle?
Career direction
Open to the right technical challenge
I’m open to full-time technical roles and selective contract work involving analytics, automation, reporting, practical web tools, and the systems that connect them. If you have a problem that needs clearer structure or a more reliable workflow, I’d be glad to hear about it.
Email: [email protected].